SaaS

SaaS Pricing Playbook

Pick a price, package it, and raise it without losing the customers you want.

118 pages About 2.5 hours PDF + EPUB Updated August 2026
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About this ebook

SaaS Pricing Playbook covers the decision most founders postpone until it hurts: what to charge and how to structure it. It walks through value metrics, packaging, and the mechanics of a price change.

Includes pricing-page teardowns, a willingness-to-pay survey you can send this week, and scripts for telling existing customers their price is going up.

What you'll learn

  • Choose a value metric that scales with customer success
  • Design three tiers that sell themselves
  • Run a willingness-to-pay study with fewer than 40 responses
  • Price and package add-ons and usage
  • Execute a price increase with minimal churn

What's inside

6 chapters · 118 pages · About 2.5 hours

  • 1. Value metrics

    Per-seat, per-usage, per-outcome — and how to choose.

  • 2. Packaging

    Building tiers around jobs, not feature lists.

  • 3. Research

    The survey, the sample size and how to read the curve.

  • 4. The pricing page

    Five teardowns with what works and what leaks.

  • 5. Raising prices

    Grandfathering, notice periods and the email scripts.

  • 6. Expansion revenue

    Add-ons, usage tiers and upgrade triggers.

Sample pages

A good value metric goes up when the customer succeeds and never when they merely exist. If your price rises while their outcome is flat, you have built a churn timer.

From Chapter 1

Announce a price increase with a date, a reason and an option. Customers accept increases far more often than founders predict — they rarely accept surprises.

From Chapter 5

Who it's for

  • SaaS founders
  • Product and growth leads
  • Consultants advising software teams

Frequently asked

Is this only for SaaS?

The frameworks apply to any recurring-revenue product, including memberships and productised services.

Do I need existing customers?

It helps, but Chapter 3 covers pre-launch pricing research too.

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